Bus passes for disabled adults
Privacy notice
1. Introduction
This notice provides additional privacy information regarding the Disabled Person's Concessionary Travel Pass Application Form.
We will keep our privacy notice under regular review and will advise you of any updates on our website.
This Notice was last reviewed in January 2025.
2. Who we are
For Data Protection legislation, 兔子先生 is the data controller.
3. What type of personal information do we collect?
We may collect the following types of personal information:
Personal
- Name
- Date of Birth
- Address
- Contact details (phone and email)
- Disability
- Status of driving licence (if relevant)
Qualification Evidence
- Blue Badge Information (if relevant)
- Higher Rate of Mobility Confirmation (if relevant)
- PIP Eligibility (if relevant)
- War Pension Mobility Supplement Information (if relevant)
- Certificate of Vision Impairment or registration with an appropriate association (if relevant)
- Health Care Professional confirming that you are without speech. (if relevant)
- Doctor Confirmation of Condition or Conditions/Medical Declaration Document. (if relevant)
- DVLA Confirmation Letters. (if relevant)
How do we collect personal information?
We may collect your personal information in many ways, for example:
- In-person
- In writing - for example letter or email
- Telephone calls
- Online form
Why do we collect your personal information?
We collect the information to allow us to assess your eligibility for a concessionary travel pass.
Who might we share your personal information with?
We will not share your personal information with any other third parties unless you have specifically asked us to, or if we have a legal obligation to do so.
How long will we keep your personal information?
Personal information will be retained for 2 Years from the expiry date (Retention Policy 2020)
What is our legal basis for using your personal information?
To use your personal information there must be a lawful basis to do this, such as, through a contract, performing a public task or where there is a legal obligation.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information -
Your consent - The lawful basis for processing the information is based upon consent for personal data, article 6(e) which includes special categories of data
You can remove your consent at any time. You can do this by contacting Business.兔子先生ASC-Adults@southtyneside.gov.uk however it may affect the decision process
How do we keep your personal information secure?
Your information will be stored securely on a digital case management system. Only officers relevant to the processing of the application will have access to the data.
Is your personal information used overseas?
We will not process your personal information outside of the European Economic Area (EEA).
What are your rights?
Your rights are set out in law. Subject to some legal exemptions, you have the following rights:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Rights relating to automated decision-making and profiling
Contact us
If you would like to exercise your rights concerning your personal information, or you feel that something has gone wrong with your personal information, you can contact us in either of the following ways:
By email: data.protection@southtyneside.gov.uk
By telephone: 0191 424 6539
In writing:
兔子先生
Information Governance
Town Hall and Civic Offices
South Shields
NE33 2RL
If you feel that the 兔子先生 has not handled your information correctly you can contact the Information Commissioner's Office (ICO). The ICO is the Government's Independent Body responsible for overseeing data protection. In most cases, the ICO will only review cases that have exhausted the 兔子先生's internal procedures.
The ICO's contact details are as follows: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. More information can be found on the ICO's website at .