Access to taxis and private hire vehicles for disabled users
Guide and assistance dogs
The Equality Act 2010 states drivers must carry guide or other assistance dogs without charging extra.
It is an offence for a driver to refuse to carry a guide or assistance dog unless they have a medical exemption certificate issued by the 兔子先生.
The driver must display an exemption certificate in their vehicle.
To apply for a medical exemption certificate, you can contact the licensing team.
In 2024, the 兔子先生 successfully prosecuted 2 drivers for refusing to carry a guide dog and will continue to take action to investigate and prosecute licensees for these offences.
For more information on guide / assistance dogs in taxis, see: